Contact Us – Spinko Support
Start playingWhether you need clarification on something we've published or help with your Spinko account, this page explains how to reach the right team. Our editorial inbox handles questions about site content, while account-related queries go through the operator's own support channels.
Reaching the spinko-online.de editorial team
For questions about our content – corrections, updates or general enquiries about what we publish – email [email protected]. We aim to respond within 48 hours during working days.
This inbox does not handle account administration, deposits, withdrawals or bonus queries. Those go to the operator's support team, detailed below.
Getting help with your Spinko account
The operator's support team can assist with registration, deposits, withdrawals, bonuses, verification and technical problems. Before writing in, have the following ready so the first reply can be useful:
- the email address registered to your account
- the approximate date and time the issue occurred
- any reference number or error message shown on screen
- the payment method used, if your question concerns a transaction
VIP players can reach the dedicated team at [email protected]. A contact form is also available on the operator's own site for general queries.
What to include in your message
The more specific you are, the faster you'll get a useful answer. Rather than "my withdrawal isn't working", try "I requested a €500 withdrawal via bank transfer on 12 March at 14:30 UTC, reference WD-12345, and it still shows as pending after 48 hours". Include screenshots where they help, and keep your tone clear – frustration is understandable, but a calm explanation gets you further.
Response times and what happens next
Email responses typically arrive within one to two working days, though VIP queries often move faster. If you don't hear back within 72 hours, check your spam folder first, then follow up on the same thread rather than opening a new ticket – that keeps your history intact and avoids duplication.
Complex cases – particularly those involving verification, disputed transactions or account restrictions – may take longer to resolve and can require additional documentation. The support team will tell you what they need; providing it promptly shortens the process.
When things escalate
If an issue remains unresolved after several exchanges, ask to escalate it to a supervisor. Keep your own record of the correspondence – dates, names, reference numbers – in case you need to refer back or involve a third party later.
For disputes that can't be settled directly, the operator's own terms and conditions set out the formal complaint procedure and any applicable dispute-resolution mechanisms. We cannot mediate between you and the operator, but we can help clarify what our content says if that's part of the disagreement.
Support for safer gambling
If you need help managing your play, free and confidential support is available through GamCare at gamcare.org.uk or via the National Gambling Helpline on 0808 8020 133 (24/7). BeGambleAware at begambleaware.org also offers practical tools and guidance.
For self-exclusion across all UK-licensed sites, register with GamStop at gamstop.co.uk. Residential and online treatment programmes are available through Gordon Moody at gordonmoody.org.uk.
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.